Delivery & Returns
Free UK delivery on orders over £75. 14 days to change your mind.
Placeholder content. Replace everything in [square brackets] with your own details.
- 1. Delivery
- 2. Dispatch and tracking
- 3. Returns
- 4. How to return
- 5. Refunds
- 6. Exchanges
- 7. Faulty or wrong items
- 8. Need help?
1. Delivery
We currently deliver to addresses in the United Kingdom only.
| Service | Delivery time | Cost |
|---|---|---|
| Standard UK delivery | [2–4] working days | [£X.XX], free over £75 |
| Express UK delivery | [1–2] working days | [£X.XX] |
Delivery times start from dispatch and are estimates. Highlands, islands and some remote postcodes can take [1–2] days longer.
You’ll see the delivery options and their cost at checkout before you pay.
2. Dispatch and tracking
- Orders placed before [2pm] Monday to Friday are dispatched [the same working day]. Orders placed later, at weekends or on bank holidays are dispatched [the next working day].
- When your order is on its way, we’ll email you a tracking number. If you have an account, you’ll also see it in your order history.
- We ship with [COURIER NAME]. If you’re not in, [they’ll leave a card or try a safe place].
3. Returns
You have 14 days from the day you receive your order to tell us you want to return it, and a further 14 days to send it back. You don’t need to give a reason.
Items must be unworn, unwashed and in their original condition with all tags attached.
4. How to return
- Email [CONTACT EMAIL] with your order number and the items you’re returning.
- Pack the items securely, with a note of your order number.
- Send them to: [RETURNS ADDRESS]. We recommend a tracked service and keeping your proof of postage.
[Return postage is paid by you, unless the item is faulty or we sent the wrong item.]
5. Refunds
- We refund you within 14 days of receiving your return, or of you sending us proof of postage, whichever is sooner.
- Refunds go back to your original payment method. It can take your bank [3–5] working days to show it.
- If you return your whole order within the cancellation period, we also refund the standard delivery charge you paid.
6. Exchanges
[We don’t offer direct exchanges. To change size or colour, return the item for a refund and place a new order, so you get the item you want while it’s in stock.]
7. Faulty or wrong items
If something arrives faulty, damaged or isn’t what you ordered, contact us within [30 days] with your order number and a photo. We’ll pay for the return and offer a replacement or full refund. This doesn’t affect your rights under the Consumer Rights Act 2015. See our Terms & Conditions.
8. Need help?
See our FAQ or get in touch.