The small print
- Points are for account holders. They’re added for orders placed with your account’s email address since UNDERRATED Rewards started.
- You earn points on what you pay for clothes, after any discount and not including delivery.
- Points show as pending until your order has been sent and its return window (30 days) has passed. If you return or we refund something, the points for it are taken off.
- Reward codes work once, with your account’s email address, for 12 months. You can use one code per order, so a reward code can’t be combined with another discount code.
- Points expire if you don’t place an order for 12 months. We’ll email you a month before.
- Referral rewards are for new customers’ first orders. Referring yourself doesn’t count.
- Points and codes have no cash value and can’t be exchanged or transferred. We may change or end the programme; points you’ve already earned stay valid for at least a month after any change.
Questions? Get in touch.